Volume 14 | Issue 5
Volume 14 | Issue 5
Volume 14 | Issue 5
Volume 14 | Issue 5
Volume 14 | Issue 5
Purpose: Stress is a prevalent issue affecting individuals across various backgrounds, and organizational climate plays a significant role in influencing stress levels. Organizational climate is defined by employees' perceptions of organizational practices, including decision-making involvement, feedback mechanisms, conflict resolution, and support from colleagues and leaders. Stressful organizational climates often involve limited decision-making opportunities, punitive feedback, conflict avoidance, and lack of support. This study explores the stressors related to organizational climate experienced by employees in both public and private sector banks and examines the coping mechanisms they use. Design/Methodology/Approach: A questionnaire comprising the Organizational Climate Questionnaire and the Work Climate and Coping Levels (WCCL) scale was used to identify organizational climate factors contributing to employee stress. The study utilized a stratified sampling method to select banks within the public and private sectors and a random sampling method to choose branches for the survey. The sample included 260 employees from banks in Delhi. Permission was obtained from a bank manager to administer the questionnaire to middle and top-level employees, who completed the surveys in person. Findings: The survey instrument was found to be reliable and valid. Various statistical methods, including the Mann-Whitney U test, correlation analysis, Kolmogorov-Smirnov Z - Goodness of Fit test, and descriptive statistics, were employed. Key stressors identified included a lack of positive and supportive organizational climate (mean=2.05) and poor communication at both general and sector-specific levels. The data revealed a significant correlation between employees' perceptions of organizational stressors and their coping mechanisms in both public and private sector banks. Research Limitations/Implications: The accuracy of the analysis depends on the precision of the data provided by the selected organizations. Practical Implications: The findings offer banking institutions insights into the stressors within their organizational climate and the factors contributing to employee stress. This understanding can guide the implementation of effective coping strategies. Additionally, scholars can use these insights to develop models for advancing stress management practices in the banking sector. Originality/Value: This research represents one of the most thorough studies in the evolving technological landscape, systematically identifying factors contributing to stress and coping strategies within the Indian banking industry. It provides a valuable resource for banks seeking to manage stress more effectively.