A STUDY ON GUEST'S PERCEPTION&SATISFACTIONTOWARDS HOUSEKEEPING SERVICES IN FIVE STARHOTELS OF INDIA

Abstract

Hotel building has been an important economic support in India. The success of a hotel depends on its guests. Keeping customers pleased is one of a hotel's most challenging tasks. Customer satisfaction and service are the foundation of a long-term client relationship. In this research, hotel personnel in luxury Hotel Category and guests were asked about customer satisfaction concerns. The study focuses on customer happiness and service quality of hotels. The Hotels’ services and consumers' expectations use technology to measure and improve client experiences. An evaluation of service and facilities quality helps hotel management retain and attract guests. In this research, survey has been carried out among 80 customers who visited to luxury hotels like Taj Group and ITC Groups. Further, this research concludes that the customers are highly satisfied with these groups of hotels.