A STUDY ON COMMUNICATION PROCESS MANAGEMENT WITH REFERENCE TO HARSHA TOYOTA

Abstract

Communication process management is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives the sender a feedback. All forms of Communication process management require a sender, a message, and an intended recipient; however the receiver need not be present or aware of the sender's intent to communicate at the time of Communication process management in order for the act of Communication process management to occur. Communication process management requires that all parties have an area of communicative commonality. There are verbal means using language and there are nonverbal means, such as body language, sign language, paralanguage, haptic Communication process management, chronemics, and eye contact, through media, i.e., pictures, graphics and sound, and writing.