IJFANS International Journal of Food and Nutritional Sciences

ISSN PRINT 2319 1775 Online 2320-7876

THE IMPACT OF HOUSEKEEPING ON GUEST SATISFACTION: A CRITICAL EVALUATION

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Anindita Bharadwaj, Ashutosh Sharma

Abstract

The most vital feature of every hotel is the housekeeping division. Not only does it ensure that the entire hotel is clean, but it also significantly contributes to a vast array of other activities that occur at the hotel. This is one of the most important departments because it has the tough responsibility of managing the hotel's inventory and maintaining the public areas and guest rooms. The efforts of the housekeeping staff have a significant impact on the hotel visitors' experience while they are there. It is the obligation of the housekeeping team to maintain a clean, appealing, and well-kept environment so that guests have a more pleasurable, enjoyable, and comfortable stay. This will ultimately result in enhanced consumer satisfaction and loyalty.

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