This study looks at how service quality compares between customers of public and private banks in Raipur City, Chhattisgarh. Since the banking sector is crucial for economic development, it's important to understand what customers think about the quality of service they receive. The people included in the study come from different backgrounds to make sure we capture a wide range of perspectives. To analyze the data, we're using statistical methods like t-tests to see if there are differences in how people perceive service quality between public and private banks. The study's results give useful information for banks. It shows what public and private banks are good at and where they can improve in serving customers. These findings will help banks make better decisions to make their services better and make customers happier.