Services are economic activities that create value and provide benefits for customers at specific times and places as a result of bringing about a desired change in or on behalf of the recipient of the service. Health care services have a distinct position among other services due to highly involving and risky nature of services and the general lack of expertise possessed by consumers. Indian Healthcare sector is second fastest growing sector of Indian economy next only to Information technology. The patients’ satisfaction is an integral part of hospital management across the world. It has been accepted that the effectiveness of healthcare depends on the patients’ satisfaction with the services provided by the hospitals.