IJFANS International Journal of Food and Nutritional Sciences

ISSN PRINT 2319 1775 Online 2320-7876

A STUDY ON PASSENGERS ATTITUDE TOWARDS RAILWAY SERVICE IN THOOTHUKUDI

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A.Priyanka ,Dr.B. Ponnuthai

Abstract

The Indian railway is one of the largest and busiest rail networks in the world. It is an important form of public transportation in the country. The social and economic development of the country also depends to a large extent upon Indian railways and for future development. In addition to larger capacity and modern technology trucks that offer advantage of high speed, reliability and lower unit cost in its own way. Thus, the railways need to substantially improve the quality of service, customers focus and service profile to meet the challenges of more intense competition in the transport market. In view of the above, the Indian railways is expected to provide safe, fast and comfortable service at reasonable prices and good behavior towards passengers; it should also focus towards amenities provided and the service profile that meets changing customers’ requirements. Hence, the Indian railways are expected to change its insides, aiming provision of high quality service in line with the changing atmosphere and hectic competitions and maintain and increase the share through market research. So, a study on the attitude of the passengers towards Indian railways about the services and other amenities provided is felt, resulting in the present research work.

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