IJFANS International Journal of Food and Nutritional Sciences

ISSN PRINT 2319 1775 Online 2320-7876

A Study on Need of Enforcement of Consumer Protection Act -2019

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Koshti Vaishali Ramcharan Dr. Chetna Bujad

Abstract

Mahatma Gandhi who in a speech in South Africa in 1890 said: "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so." That’s why No economy can develop without consumer rights protected. The consumer is a necessary player in any economy as he or she is the one who buys goods or services from the seller and that increases employment in the country. Therefore, the protection of consumer rights is important because in modern times the needs and expectations of the consumer have changed as a result of globalization and increasing awareness. However, the availability of a large number of goods and services sometimes proves to be harmful to the consumer because not all retailers and service providers are genuine. Consumer markets for goods and services have undergone drastic transformation. The emergence of global supply chains, rise in international trade and rapid development of e-commerce have led to new delivery systems for good and services and have provided new options for consumers. Due to various constraints, it has become necessary to amend the existing Act for the protection of the interests of the consumers more effectively. In this research paper I discussed about object of this act and why should need of enforcement of Consumer Protection Act 2019.

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