Customer satisfaction is a business time period, is a degree of how products and services furnished with the aid of a company meet or surpass customer expectation. It's far visible as a key performance indicator inside business and a part of the four potential of balanced rating card. Customer satisfaction is a term often used in advertising. It's far a degree of the way services and products supplied by using a company meet or surpass customer expectation. Customer satisfaction is a marketing tool and an exact fee-added gain. Whether the buyer is satisfied after purchase depends on the offers performance in relation to the buyer expectation. In general, satisfactions are someone’s emotions of delight or unhappiness because of products.