The COVID-19 pandemic was declared a global pandemic by the World Health Organization on 11 March 2020. This unprecedented crisis has accelerated the global shift towards digital payments, providing a substantial impetus to their adoption. This research aims to investigate the extent to which individuals have embraced digital payment methods in this new era and how it is being adopted by diverse populations. The study focuses on the general public's awareness, perception, and behaviour regarding the transition from traditional payment systems to digital platforms. To gather primary data, a Google form was circulated among the general public and the collected data were processed using SPSS Software and analysed using appropriate statistical tools. The findings indicate a significant surge in the utilization of digital payment services as a result of the COVID-19 pandemic. Although some individuals may initially exhibit hesitancy towards digital payments, the implementation of appropriate measures by financial institutions and governments can motivate people to embrace digitized payment methods.