This study aimed to explore the role of organizational constructs in improving customer satisfaction in the healthcare sector. The study collected primary data through convenient sampling from nursing staff working in four hospitals located in Hyderabad district of Telangana state. The findings indicated that organizational constructs such as the freedom given to nursing staff to decide how they should deal with patients, the support received from co-employees and supervisors, and job autonomy play a significant role in improving customer satisfaction. The study suggests that healthcare organizations need to prioritize improving organizational constructs to create a supportive work environment that values employee contributions and provides necessary autonomy and support to improve job satisfaction and ultimately customer satisfaction. The study provides valuable insights for healthcare organizations to improve their organizational constructs to enhance customer satisfaction in the healthcare sector.