IJFANS International Journal of Food and Nutritional Sciences

ISSN PRINT 2319 1775 Online 2320-7876

IMPACT OF E-BANKING CUSTOMERS SERVICE PROVIDE ON OPERATIONAL PERFORMANCE DURING COVID-19 PANDEMIC PERIOD IN INDIAN (WITH SPECIAL REFERENCE IN CHENNAI)

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N. Saravanan1Dr. R. Leelavathi2

Abstract

In traditional banking, the products and services provided by bank branches are not adequate to meet the customer needs and desires. Customers are progressively more demanding with valuable services customized to their exact needs, at least cost and promptly done. It is possible by the use of Information technology in banking sector. In current scenarioof E - Banking service plays a vital role in attracting new customers and retaining old customers. Without e-banking service no banks can survive in this competitive banking business during covid period. E-Banking means the provision of information about a bank and its services through a home page on the World Wide Web (WWW). E - Banking services provide customer easily to access the accounts

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