Introduction: For every organisation, but especially for the healthcare sector, higher service quality is essential. The gap between service expectations and delivery, as assessed by a service user using a confirmation model, is referred to as service quality. Aims: To evaluate the respondents' socioeconomic status and must be aware of the hospital quality indicators. Methods: 200 participants were surveyed using planned interviews and observation as part of the current study's information collection process. By means of deliberate sampling, the respondents were selected. Result:According to the results, most of the respondents were male, Hindu, between the ages of 31 and 40, married, and educated. A majority of respondents believed that MBBS doctors were present in the hospital, that doctors were available at the scheduled time, that service was provided at the suggested time, and that healthcare services are not available without an appointment and that prescribed medicines are not available at the hospital, according to a comparison of private and government hospitals' healthcare service quality.