“Impact of Electronic SERVQUAL on Customer Satisfaction in E-Banking Customers during the Covid-19 Pandemic: A mediated-moderated role of Intention and Attitude”, IJFANS, vol. 11, no. Special Issue 1, pp. 173–193, Jan. 2022, Accessed: Sep. 09, 2026. [Online]. Available: https://ijfans.org/index.php/Journal/article/view/6282